In Part 1, we uncovered the hidden costs and challenges of poor IT infrastructure in dental practices. Now in Part 2, we shift the focus to solutions - how to think about IT as a growth tool, and what a meaningful partnership with a dental-specific IT provider like 32 Byte looks like from the very first consult.
Think of IT as an investment instead of a cost
“Most people tend to think of IT as a cost centre, but we see it as an investment that generates returns when done correctly,” Mike Collishaw (Managing Director, 32 Byte) says.
For example, faster computers and efficient systems mean you can see more patients every day. If you could save five minutes per 30-minute appointment by having systems that work efficiently, or a way of introducing equipment that allows you to see two more clients every day, that adds up significantly both in terms of time and revenue.
What to expect from an initial consult with an IT provider
Mike says the most effective IT partnerships begin with a deep, honest conversation about the current state and future aspirations of your practice.
“Our role is to support our clients in achieving their business goals. There’s a lot of moving parts and the process differs between a new practice and an existing one. Either way, when we start working with a new client, our goal is to understand the unique needs and day-to-day operational challenges of the practice, uncover potential risks, and identify opportunities to enhance the practice’s technological infrastructure,” Mike says.
Typical questions 32 Byte asks new clients include:
- Where are you currently storing patient data?
- Are you using cloud services, local servers, or a combination of storage methods?
- What imaging equipment do you currently use?
- What are the specific brands of X-ray machines, intra-oral scanners, and practice management software you rely on?This helps us assess the complexity of your technological ecosystem.
- How do your current systems handle patient data transfer and storage?
- What are your biggest technological pain points? For example, are slow computers causing delays.
- Do you experience frequent system downtimes?
- What is a typical patient workflow?
Getting your IT systems right isn’t just about fixing issues, it’s about building a smarter, more efficient practice that can grow with confidence. With the right partner, your IT can go from being a source of stress to a strategic asset.
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