Privacy Policy

Grow Community is a dynamic membership platform meticulously crafted to empower dental, medical and veterinary professionals in building extraordinary careers and thriving businesses. Through our member engagement platforms, we seamlessly provide forward-thinking business strategies, game-changing knowledge and a wide array of professional services, all backed by the leading industry experts in Australia, to help members succeed both personally and professionally.In providing these services, we may collect, use and disclose personal information. Personal information is information or an opinion, in any form and whether true or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

Grow Community and its related entities (“we”, “us” or “our”) recognise the importance of privacy issues. This Privacy Policy briefly tells you how we manage the personal information that we collect, use and disclose and how to contact us if you have any queries or complaints.

When you provide us with personal information to make an enquiry, complete a registration or apply for a product or service, we imply that you consent to our collecting it and using it for that specific reason only. Our collection, use and disclosure of personal information is governed by the Privacy Act 1988 (Cth), as amended (Privacy Act). This Privacy Policy describes how we collect use and disclose personal information in accordance with requirements of the Privacy Act.

Collection of personal information by us

We will only collect your personal information where it is reasonably necessary for or directly related to the conduct of our functions or activities. We will typically collect personal information in the course of providing our services to members and in other dealings with those members and prospective members. We may also collect personal information as we determine necessary from time to time for any purpose in connection with the general conduct of our business, for example, in dealing with suppliers, service providers and contractors or for charities or charitable purposes we proudly support.

Where we collect your personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. Where we collect your personal information, and it is reasonable and practicable to do so, we will collect it directly from you. There may be occasions where we receive or collect personal information about you from a third party. Where it is lawful or practical to do so, you may choose to deal with us anonymously (for example, when enquiring about our goods and services generally).

Where you provide us with personal information about someone else you must have their consent to provide their personal information to us based on this Privacy Policy.

The kinds of personal information we collect and hold will depend upon the reasons for, or circumstance of, its collection. It may include, amongst other things:

• your name and contact details;
• other personal information you give us when you request a good or service from us. This information may include: your requirements with respect to specific goods or services; your opinion or preferences with respect to any of our goods or services, payment details, or your preferred payment method;
• information contained in any communications between you and us;
• information contained in a registration or enquiry form or other document given to us;
• payment and transactional information about your acquisition and use of our goods and services;
• activity with our digital or online services; and
• any information we are required to collect by law.

Security of your personal information

We protect any personal information that we collect and hold about you from misuse or loss. We also protect it from unauthorised access, modification or disclosure. Where we need to disclose your personal information to a service provider or other agent or contractor, we prohibit them from using the personal information except for the specific purpose that we have provided it.

You can ask to obtain access to personal information that we hold about you, although in some circumstances, the law may not permit us to provide such information to you. If we are not able to provide you with access to any of your personal information held by us, we will tell you the reasons why this is the case.

Other Acknowledgement and Consents

Where you have provided information about another individual, you must make them aware of that fact and the contents of this Privacy Statement.

How to Contact Us

Email: info@growcommunity.com.au
Telephone: 1300 208 941
Post: Privacy Officer
GROW MANAGEMENT PTY LTD
GPO Box 455
Sydney NSW 2001

Complaints Handling Policy

At Grow Community, we are committed to helping you and doing what’s right by our members. If you’re not satisfied with any aspect of our service, we would like to hear from you. This will provide us with an opportunity to resolve any concerns you may have.

Grow Community is mindful of the need to ensure that members are treated fairly and consistently, and that we handle complaints or disputes in an efficient, timely and effective manner. This Complaint Handling Policy is aimed at ensuring that members’ expressions of dissatisfaction are heard, and that Grow Community addresses them genuinely, efficiently and effectively. We believe that addressing complaints in this way can also assist us to improve our business systems, products and services.

Complaints covered by these procedures

Any complaint made to Grow Community by a member about its products or services, or the complaints handling process itself, is covered by these complaint handling procedures.

Lodging a complaint

You can lodge a complaint by contacting Grow Community as follows:

1. By email: info@growcommunity.com.au
2. By post: Complaints Officer, GPO Box 455, Sydney NSW 2001
3. By phone: 1300 208 941 (between 9am – 5pm AEDT, Monday to Friday)

To help us investigate and resolve your complaint effectively, please provide us with the following information with your complaint:

1. Your full name, address and contact phone number(s);
2. A description of your complaint;
3. Any supporting documentation or information that may support your complaint and assist us to resolve it; and
4. How you would like us to address your complaint.

Complaint Handling Process

If we receive your complaint in writing we will acknowledge receipt of it immediately. Grow Community will attempt to resolve your complaint within 30 days.